Classification of insurance claim emails
Using a hybrid model for health claim email filtering could significantly reduce customer support workload, while maintaining a satisfactory response quality.
This edition of Milliman’s Indonesia Life Insurance Newsletter covers developments from the fourth quarter 2020. The update covers market performance, and information on new products and new unit funds. Also included is a summary announcements by the Financial Services Authority (OJK). We then provide an update on the troubled state insurer Asuransi Jiwasraya. Also discussed are capital market transactions, regulatory developments, distribution channels, and macroeconomic trends.